The first place to check is the Order tracking page on the site this enables you to see the status of your order even if you don't have an account with us. All you need is your order number and surname. You are able to view all of your orders online by logging into your account and choosing order history. However you do need to have an account with us to do this, you can register here.
Our delivery times are based on the number of working days normally (Monday to Friday) you should expect to receive your delivery .Delivery times may vary for each item even if they are ordered at the same time. You should always check the availability as shown on the Product Details page. You will receive more information about the estimated delivery time in the automatic order confirmation email sent after your order has been placed.
If your order is overdue and your order tracking account does not state that the order has been shipped, please contact our Customer Services Department by using the online contact form. In case any delay happened to get the product please check with your local delivery office before contacting us with the details.