Return Policy

Can I cancel my order?

 

If you wish to cancel your order, please notify us through our online contact form. This form can be email you once you decide to cancel the order. Please note that we can only cancel items if they have not yet shipped. For items that have shipped, we are happy to refund items that are returned to us within 30 days of receiving the item, provided they are in perfect condition.
Please contact us on support@onshoppi.com or speak with customer care on Phone: 9061032702 (9.30 AM to 6.30 PM IST, Mon-Sat) for any doubts and concerns.

 

How does the pickup process work?

Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product. We arrange for pickup from most of our customer locations. Please follow the instructions you received by email.
In case we can't pick up the item from your location, you can ship it back to the Seller. We will reimburse the shipping charges against the original receipt. Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit. Mention the Return ID on the package so that we can acknowledge your return.
Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference.
Refund/replacement will be initiated as soon as Seller receives the product from you.