FAQ

HOW DO I PLACE AN ORDER?

If you would like to place an order with us, please follow the steps listed below:
Log into your account (at the top right of any page)
Browse the site for the book(s) you would like to order
Once you have clicked on a book, add it to your shopping cart by clicking on the Add to Cart button
Once you have selected all the books you would like, click the View Cart button in the same book window or the Cart button at the top right of the page
Verify the books and quantities you have selected
Enter your shipping and payment information
If everything looks good, click the Place Order Now button
You will receive an order confirmation which can be printed for your convenience

 

How do I contact someone?

We recognise that the most immediate and effective form of communication is over the telephone and welcome your calls.
You can call Customer Services on Tel: between the hours of 09.00 AM and 7.00 PM Monday to Friday .
Alternatively you can contact us by email at info@onshoppi.com we recommend you state your full name, your order number and/or your enquiry.
We will endeavour to respond to your e-mail within 24 hours, however at busier times this may not always be possible.

 

What are the curent payment options?

COD (Cash on Delivery): We offer COD service for most products on the website. Some items are not available for COD due to shipping and availability difficulty we regret any inconvenience caused to you due to this limitation from our side.
The COD service is valid for PIN codes serviced by our courier network.
Based on the shipment PIN code entered, the COD payment option is activated.
COD is currently valid for orders of value less than Rs. 5,000.
Verification of customer's address and contact number is done before the COD order is processed by us.
Please enter correct details to complete your COD order.

Cheque / Demand Draft:

We accept payment via cheque / DD.
Deposit a cheque/DD in our account. (Please don't deposit cash in the account.)
You can also courier the cheque/DD to: address.

 

Is it safe to use my credit card?

Yes. We will keep your information safe. We guarantee that each purchase you make is protected and safe

If fraudulent charges are ever made, you will not have to pay for them. Onshoppi.com DOES NOT store any credit/debit/net banking information. Onshoppi only captures the shipping information and email details of the user. These details are not shared with any other party.

We are committed to respecting and protecting your privacy. We believe that our site should be a safe environment for anyone who visits and purchases. As a seller of information-related products, we are also committed to providing you the best possible online service and experience as well as the best products
Are there any hidden cost on purchase ?Do you have any warrenty for your products?
None .There will not be any hidden cost.The final cost mentioned at the the final page ,you dont need to pay any payment other than this .The warrenty information for every product is varies by brand and mentioned on the product details page.

 

Privacy and security

 

we take your privacy and security very seriously. We won't sell or lease your personal information to anyone, and we utilize the latest encryption software to protect all of your transactions. For more detail on our commitment to safe shopping, read our Privacy Policy.

How do I become a Onshoppi member?

Becoming a Onshoppi.com user is easy! We will ask you to choose a user name and password, and to supply your real name, mailing address and an email address. Once you have agreed to the terms of our user agreement, click 'Continue' and you are a signed up! It is that simple! Click the link below to go to the registration screen to get started.

HOW can i change my shipping Address?

You have placed your order and decided you want to send the order to an alternate shipping address than what is currently listed on your order, we can change the shipping address for you on your behalf.

You can modify the shipping address by creating a Service Inquiry with our customer service team. Be sure to select the Change Billing/Shipping Address subject line option and please include your order number and contact information as well as the reason you would like to modify the shipping address. Our customer service team will reply to your modification request.

 

What is your complaints procedure?

 

We aim to offer the best service possible but recognise that from time to time things may go wrong that are beyond our control. We would aim to resolve any complaint as soon as possible and recommend you contact Customer Services as soon as you can.

If you e mail, you will get an automated acknowledgement of our receipt of your correspondence. We then aim to respond within 24 hours. We take feedback and complaints very seriously. We will investigate thoroughly to understand where any breakdown occurs so that we can avoid future mistakes. And it is our commitment to ensure we keep you informed throughout and find a suitable outcome.
If you are in any way unhappy with the way we have dealt with your complaint, please do contact .

 

E-mailing the order           

You can see the complete Catalogue of books offered for sale at www.onshoppi.com  The catalogue has information like title , author’s name ,  category and price. 

If you want to buy from the catalogue, select the books and send the list in an email support@onshoppi.com with shipping address and the mode of payment (Credit Card/Cheque/Draft/Money Order/Cash-On-Delivery) you would like to use. Based on that, we will send you a quote and directions on how to make the payment. Once we receive the payment, your order will be shipped to you.

How to Gift books?                

Gifting a book is not different from buying one except for shipping address. There is an option to specify a message also. While confirming the purchase you can specify whether that’s a gift or self purchase. There are special discounts for gifting to libraries or institutions. For a customized price send mail support@onshoppi.com

How to Return a Book?          

We take strict measures to ensure that the books delivered to you are in perfect condition.   However, there is a remote possibility that the book may be crumpled during transit or a  wrong title is delivered to you.

To provide you a worry free shopping experience on onshoppi.com, we offer you a No Questions Asked return policy. Within 7 days of receiving your shipment, you may return  any book in its original condition, for a refund (excl.shipping costs) or you may return any defective or damaged book for a  refund (incl. Shipping costs).  To get a replacement or return a book, send an email to support@onshoppi.com  and  send the shipment back to onshoppi.com office.

How to Track An Order?

To track the status of your pending orders,  click on 'Track Order' and supply the order number. You will be updated with the status . Also you can send an email to support@onshoppi.com specifying the order number.

For members, very sophisticated tracking features are available. Logon to books.onshoppi.com and click on "Your Account" link, all your orders will be displayed on the following page. Details and status of each order can be checked by clicking the related link. 
 

What are the special packages available for bulk purchases?

We have designed customized packages for bulk purchases as the bulk shipping can reduce a lot of cost in the shipping front. These packages can be utilized for setting up Libraries at home or gifting books to libraries or institutions. onshoppi.com will also helps in setting up libraries or customizing the purchase on your behalf. To find more details about package

Credit Cards

Currently we accept Visa and Master cards ONLYIt may not be possible to use some Visa or Master cards that are valid only locally.

We are availing the secured payment gateway services of Cash-on-Delivery

We have signed up  with Indian Postal Services for Express Parcel Post which enable us to provide value paid services within India. You can choose the COD mode of payment and pay for your order only when you actually receive it. Please note, the COD facility is open currently for self-purchases within India. Cash-on-delivery attracts a small service charge above the price of book.

Online Payment through

Onshoppi.com has signed up with  to extend the services of online payent through  to its customers.  is a link to your  account via the internet. extends a wide range of services including online payment system for its customers. This enables online payments for purchases made over this site. For more details of

Cheque

You can select "Cheque" as payment method and get an order registered with us. Order will be processed after the receipt of the cheque. Your order will be canceled if we do not receive your payment in 30 business days.   We do accept International Cheques or cheques of banks located outside the city limits of Cochin. A clearing charge will be added to your payment.

Mail the cheque payable to

 ICICI Bank- Ac number -001001543231

Kerala, India 
Please remember to write your full name and the order number at the back of your cheque.  We usually ship the books after recipient of the cheque.

Demand Draft and Money Order

You can select "Demand Draft" or Money Order as payment method and get an order registered with us. Order will be processed after the receipt of the DD or MO. Your order will be canceled if we do not receive your payment in 30 business days. Please make the DD  payable at vyttila, Kerala.

Mail the DD payable

Kerala, India 
Phone: 04842303041
Please remember to write your full name and the order number at the back of your Demand Draft.  In case of MO please write the order number in the space for communication.

Delivery of Orders   

Do you Deliver Worldwide?

All books listed at onshoppi are delivered worldwide using courier services. There may places where we are unable to deliver due to the inability of our logistics partner at the time of purchase and in that case, such orders will be cancelled and the same will be intimated to you by email.

In India, we ensure the delivery everywhere through the courier and Express Parcel services of Dept. of Post. The shipments to major towns are dispatched through private courier for faster delivery.

How My Order is Delivered to Me?

Our logistics partners will attempt delivery of the books twice. In case the delivery is not executed during these two attempts, due to a wrong address or the recipient being unavailable / premises being locked, the customer shall still be charged for the order.

Please note that the delivery of the items will not be attempted on Sundays or on any public holidays due to unavailability of courier service.

What is the Lead-time for Delivery?      

Orders from books.onshoppi.com are delivered quickly anywhere in the world, by courier through our logistics partners. Subject to   the availability of stock, our minimum lead-time for delivery is as follows:

Within Kerala:  1 working day 
Within India:  1-3 working days 
International:  6-10 working days

The mentioned delivery leadtimes are based for the fastest shipping option available in the respective sector. For economic shipping options, the delivery leadtimes can be considerably high.

In case there is no courier service to the address mentioned in the order, Express Parcel Service of Dept. of Post will be used.

In case you choose a 'Cheque' payment option, the order will be processed only after your cheque has been received.

In case you choose a 'Demand Draft' payment option, your order will be processed only after we have received your   Demand Draft.

In case you choose a 'Cash-On-Delivery’ payment option, books will be delivered only in India and to the self-address only. There is NO International delivery for this payment option.

Which are the economic international shipping options available?

books.onshoppi.com offers the following shipping options based on Indian Postal Dept's various shipping services, that can be used for delivering your orders economically overseas:

International Speed Post- This is comparable to courier service option in speed with limited tracking options.

International Parcel - Parcel services are offered in 3 subcategories. Surface,Air and Surface to Air Lifted (SAL), in which Surface option being the slowest. SAL option is a very attractive economic option and it is reasonably fast.

International Letter- The books will be sent as a letter. This option could be a fast and economic mode of shipment if the order is very small in weight.

International Printed Book - For international orders, this is one of the cheapest shipping option available, in which its Surface option being the cheapest. Due to some restrictions, the orders cannot be packed in full, so that, the postal department can inspect the content. Due to this reason, onshoppi.com doesn't offer any guarantee in delivering the order in good condition by this option, and customers are not encouraged to use it. The option is available on an experimental basis and has to be used at customer's own risk.

Which are the shipping costs?

Onshopp.com offers free shipping anywhere in India on purchases of Rs.500 and above to see complete schedule of shipping charges and available discounts

For international orders shipping charges vary according to the geographical locations and weight of the shipment. These rates will be displayed during the confirmation of the order.

How is shipping and handling charge calculated?  

Shipping and handling charges include a shipping charge component and a handling charge component that is proportional to the shipping charges. Normally, this is calculated by increasing the total actual weight by a percentage and then calculating the shipping charge for that estimated weight. To know the estimated weight, check for the weight that is displayed in the order confirmation page.

How do I contact you regarding my order?

You can send a mail to our Customer Service Group support@onshoppi.com  and we will only be glad to help you.

Alternatively, you can submit a query online. Logon first and click on the "Your Account" link on the top-right corner. Click on the "Customer Service" link to go to the "Customer Service Requests" page. You can submit your query there which will be addressed by our customer service representative.

Is the price all inclusive?  

No, the displayed price is the price printed on the book. You will have to pay a part of the shippping charges and payment clearance charges, depends on the geographical area  you want to deliver the order,method of payment, and  value of the purchase. Before  you confirm the order , every applicable rates are calculated according to your prefereneces and methods and displayed. 

Schedule of Shipping Charges 

Indian Postel Service(Express)

Click on the region name to see the countries included in that region.

Shipping Region

Minimum Weight (gms)

Minimum Rate(Rs.)

Incremental Weight (gms)

Incremental Rate(Rs.)

Notes

India,Nepal,Bhutan

Fixed Rate

15

Fixed Rate

Fixed Rate

Shipping is free for orders of Rs.1000 and more

Africa

225

475

225

75

 

Asia

225

475

225

50

 

Australia and NZ

225

475

225

75

 

Europe

225

725

225

75

 

Middle East

225

475

225

50

 

North America

225

475

225

100

 

South America

225

575

225

100

 

Other Regions

Service Not Available

Service Not Available

Service Not Available

Service Not Available

 

 


Notes- Only domestic and express postal rates are displayed here. All other postal shipping options currently available are based on the standard postal rates in the related category. books onshoppi.com rates can be different as special rates are available to us and generally we pass on that to the customer.

Courier Service

Click on the region name to see the countries included in that region.

Shipping Region

Minimum Weight (gms)

Minimum Rate(Rs.)

Incremental Weight (gms)

Incremental Rate(Rs.)

Notes

India,Nepal,Bhutan

500

40

500

35

 

Africa

500

1000

500

1000

 

Asia

500

1000

500

1000

 

Australia and NZ

500

1000

500

1000

 

Europe

500

700

500

300

 

Middle East

500

300 (UAE)
850(Rest)

500

175 (UAE)
275(Rest)

 

North America

500

900

500

250

 

South America

500

1000

500

1000

 

Other Regions

500

1000

500

1000

 

 

Note that delivery location and value of purchase are the criteria for calculating the shipping charges.All applicable charges will be added together and displayed at the time of confirming the order.

Payment Charges

Payment Charges by  Value of Purchase

Type of Payment

Upto  Rs.250

Upto Rs. 1000

Upto Rs. 5000

Credit Card 

No Charges

No Charges

No Charges

DDs

No Charges

No Charges

No Charges

Money Order

No Charges

No charges

No Charges 

Outstation Cheques

Rs.6

Rs.12

Rs.25

Cash-on-Delivery 

Rs.25

Rs.50

Rs.100

Bulk Purchase Schemes

'Gifts-Books' Scheme!

Targetted Customers: Expatriate Malayalees who want to contribute books to local reading rooms or institutions.

Onshoppi.com offers a highly customized ‘Gift-Books’ scheme for those who want to contribute books to regional libraries, schools or Non governmental Organizations in India.  onshoppi.com will supply you with catalogue of the books and intimate the organization about your intention. We will also help you by getting their inputs from the organization so that you can customize the list better, if needed.

As an online initiative to promote literature and culture, onshoppi.com idea here is to increase the reading habits of younger generation, by making more books available to the reading rooms throughout the country. Most of the reading rooms depend on government grant and hence is in a bad shape. onshoppi.com is trying to   network among the expatriate Malayalees, who are willing to contribute to their local libraries or reading rooms or schools. 
  
We offer huge DISCOUNTS on the price of Books along with many free offers. Please write to support@onshoppi.com or call

Don’t miss this chance. Your money can buy more books now than before! 

'Build-Library' Scheme

Targetted Customers: Expatriate Malayalees who want to set up a library at home or gift books in large numbers to somebody. 

We will assist you by supplying catalogs of books and deliver the books at the place of your choice. If it’s a gift, we will help you to customize the list by taking inputs from the end beneficiary. 

Please write to support@onshoppi.com or call